Some days, work can be frustrating. A million things can go wrong, making it impossible to be productive and knock out your daily To Do list. Managing your own website shouldn’t be one of the frustrating tasks of operating a business or nonprofit. After all, you aren’t alone in the world of digital marketing. Did you know? Anytime you have an issue with your website that you can’t fix yourself, the Packerland Websites team is here to help. Simply fill out a Support Ticket request by clicking the tech support link on the Home page or Contact Us page of our website.
Support Ticket Process
Once you fill out a form, you will be notified that your request is being processed. The request goes to our team who will work on a solution and send you an email when the issue is resolved. The system works really well, especially on days when individual team members are out of the office and not watching their email. The tech support ticket takes a direct route to our fix-it, Customer Relationship Management (CRM) system. So, solving your website issue isn’t dependent on a team member receiving your email.
Prompt Response & Solutions
Responding to your website issue is important to us, so the Packerland Websites team will address your support ticket promptly. In most cases, there’s no extra fee for us to respond to your support ticket. Our website contracts include provisions for website maintenance, so don’t hesitate to contact us.
Tutorials & Complimentary Training
Did you also know that we provide tutorials and complimentary training sessions, so you feel more comfortable managing your website? Anytime you want retraining, we offer that, too. We put clients in the driver’s seat and give them the keys to running their websites. After all, you’re the ones who know your products, services, and target audience the best.
Contact Us for Support Requests
At Packerland Websites, your support ticket gets priority treatment every time. Contact us for website updates that you just can’t manage on your own. Our college-trained website developers thrive on building and maintaining powerful, effective websites.