A properly built website is a marketing tool and lead generator. But when leads can’t get ahold of you, it can become frustrating for both parties. Packerland Websites builds websites with simple fill-in-the-blank contact forms like this one, so website visitors can easily initiate contact.
Ensuring that a Contact Form Email is Effective
If the contact form emails aren’t reaching your inbox, what you should do? First, find out if you really are not receiving emails from clients. Often times, we get support tickets that state, “My customer told me they emailed me, and we did not get the message.”
Addressing Email Delivery Concerns
Did they really try emailing you from the contact form on your website? If so, did they maybe miss something, like clicking the Send button? Did they fail to answer a required part of the contact form? After sending you a message from your website’s contact page, did the website confirm the email was successfully sent?
Checking the Spam Folder
One way to find out if your contact form email is working is to send yourself a test email and see if you receive it. If you do not see the email in your inbox, check your spam folder. Most of the time, a lost email can be found in your spam folder. We check the spam folder up to three times a day and recommend you do the same. Get into the habit of checking your spam folder, and you’re likely to find stray emails. Checking the spam folder saves you a lot of frustration. If you did not find the email in the spam folder, and the email has not come through, now is the time to submit a support ticket to our team.
Quick Guide: Email Delivery Troubleshooting
BEFORE seeking support, TAKE THESE 4 STEPS
- Go to your contact page and fill out the contact form as if you were a visitor (This eliminates the possibility of sender error)
- See if the form confirmed that the email was sent
- Check your email inbox and if the email is not there, check your spam folder
- If the email is not in your inbox or spam folder, then submit a support ticket.
Seeking Support from Packerland Websites
What happens when you submit a support ticket regarding email issues?
- The Packerland Websites team adds our email address to the contact form email system and sends a test email from the form.
- If we do not receive the test email, we initiate a series of trouble shooting measures. We check our software for connectivity. Additionally, we check the SMTP (Simple Mail Transfer Protocol) plugin. SMTP is a WordPress email delivery configuration that uses authentication to ensure that an email originates from the location it claims to be sent from.
- We send multiple test emails to test the email form system.
- If necessary, we add a secondary email to the Contact Us form on the customer’s behalf to see if the secondary email recipient can receive emails.
Resolving Issues with Email Providers
Generally, these email issues get resolved at this point. On rare occasions, we find some spam filters set so high that even when the website correctly sends out the contact form email, the email isn’t received. Essentially, this moves the issue to the client’s email provider. Thus, our clients resolve these issues with their email providers.
Deleting Emails Vs. Marking Emails as Spam
Here’s a helpful tip, so you receive legitimate emails: Do not mark emails coming in from your own website as spam, even if they are spam. Instead, just delete them The fact is, someone is contacting you from your website Contact Page. The senders may be spammers, but the emails are coming from a legitimate source (your website). Read more about email delivery issues. For more information about Contact Form Email tips or website development strategies, contact us today. Packerland Websites builds powerful, effective websites that address web traffic, purpose, needs, and goals.
